Service Form

You have a problem, we have a solution!

In our troubleshooting section we explain the solutions of common problems. 
This should help you get through most of the small hiccups on your dropper post yourself.
However, if your are unsure, or in case the post is still under warranty (24 months after purchase), we recommend to get in touch with us first, before you put your hands on it.

A. You use our SERVICE FORM, in which you can fill all relevant data to process your request.

B. You email us at with the following information:

  • First- / last name
  • Address (street, zip code, city, country)
  • Which product?
  • How much travel?
  • Are you the original purchaser (invoice must be available)?
  • Date of purchase
  • Bought at...
  • Description of the problem (short and on point)
  • Pictures

We will get in touch with you to directly help with solving your issue, or to discuss the further procedure.
If information is missing, this may delay the processing of your request due to queries.

Thanks and best regards
The BikeYoke team