FAQ's
↴ Is there a weight limit on the DIVINE dropper post?
Our DIVINE has a maximum rider weight limit (fully equipped) of 115kg.
↴ Can I use other remotes than BikeYoke?
All our posts work with any other dropper remote as long as it allows clamping the wire on the remote end. To provide full return speed and smooth drop feel, your remote should have a least 10mm of cable pull for REVIVE, REVIVE MAX and DIVINE and at least 5mm of cable pull for DIVINE SL and Rascal.
↴ Can I mount saddles with carbon rails and/or high-oval rails to my post?
Our DIVINE and REVIVE droppers are compatible with standard 7x7mm and oval rails 7x9mm made from carbon or alloys.
↴ Can I lift my bike on the saddle, or will anything inside the post get damaged, when I pull on the saddle?
Other posts may suffer damage by doing so. Your DIVINE dropper will be OK because it will automatically reset the hydraulic circuit when in use. However, you should avoid intentionally pulling out the telescopic upper part with too much force. Lifting the bike by the saddle is usually no problem, though.
↴ Can I clamp my BikeYoke seatpost in the assembly stand?
We recommend to clamp only the lower tube unit with care.
↴ Will you have spare parts for DIVINE?
We will have all important spare parts available in our online shop and at our distributors.
↴ Can I convert my post to another seatpost diameter?
A conversion between 30.9 and 31.6 mm is possible. Conversions to 34.9 mm are not feasible due to the thicker upper part.
↴ Is there anything I need to consider when lowering my post?
Always push the seatpost for lowering in the longitudinal direction to the seat tube. Before pushing the remote lever, briefly relieve the seatpost of your body weight.
↴ For what purposes are BikeYoke seatposts suitable?
With BikeYoke seatposts you can equip any bike, whether gravel, mountain or e-bike.
↴ What do I have to consider when installing the saddle?
Tighten the two saddle clamping screws to the specified torque (7Nm). IMPORTANT: The clamping screws must not be greased, as this leads to increased load.
↴ Can I use lifts with my BikeYoke seatpost?
We generally advise against the use of t-bar lifts. In addition to the obvious danger of scratching the coating of the post, the countless different lift variants lead to incalculable loads on the post, which can lead to possible late effects. Any use of our seatposts on t-bar lifts is expressly at the user's own risk and invalidates the warranty.
TROUBLESHOOTING
↴ My post slightly compresses, when I am pushing on it.
This movement is absolutely normal and harmless, and can be up to 1-3mm.
↴ My seatpost has lateral play. Is this normal?
To achieve a soft response, dropper seatposts from all manufacturers have minimal play. This lateral play is completely normal and harmless.
↴ My remote does not return, after pushing it
This is most likely due to one of the following reasons:
- The linkage at the bottom of the post is dirty or not properly greased/lubricated. Over some time, bikes can collect dirt and mud inside the frame from washing or riding in the dirt. This mud can get to the leverage mechanism, when having the bike upside down (for example after washing). Cleaning and re-greasing the mechanism should solve this. If you ofter washyour bike, using a lot of water, it is recommended to remove the seatpost after washing, so you can get rid of excessive water and mud through the open seattube. Not only will your post benefit from this, but also your frame bearings and your bottom bracket bearings. Always give your bike some time to thoroughly dry after washing.
- The usual operating air pressure of the post is around 300psi. Less pressure inside the air chamber, does not only mean slower return speed, but also less return pressure for the push rod, that retracts the leverage unit. Pump the post to 300psi - as described in your manual always in upright position and using a shock pump with a double-step valve, to avoid air loss when detaching the pump.
↴ My post returns very slow, especially right before top-out, although pressure is set correctly.
Check your seat collar. Some seat collar squeeze the seattube very unevenly, which can result in uneven deformation of the seattube and seatpost. Use the torque on your seat collar as low as possible, just so that your post does not slip inside the seattube, but in any case do not tighten with more than 5Nm.
↴ My post feels a little sticky. Does it need a service?
Your post does not necessarily need a service because of this. Sometimes it is just the small foam ring at the bottom of the seatpost inside the lower tube. This foam ring is a dirt and dust protection, that covers small holes in the bottom of the post. Those holes allow the post to breath during dropping and extending. If the foam is soaked with oil/water/grease, it may clog the holes and make the post feel sticky during extending and harder to compress, because air cannot get in and out fast enough. That being said, too much greaseing during a service (and assembly) is not always the best thing to do. If you remove the big circlip at the bottom of the post you can slide up the lower tube and you will see the small foam ring. After cleaning this ring and reassembly, your post should work as smoothly as it used to do.
↴ My seatpost drops automatically when loaded or extends automatically without load.
- In individual cases, the cable housingv may not be correctly seated in the seatpost foot, thus increasing the tennsion. Remove the seatpost and insert the end cap correctly into the actuator foot.
- If point 1 is not the case, check the tension and reduce it by turning the tensioner on the remote lever clockwise.
↴ Lowering of the post is not possible or only possible with significantly increased load.
- Tilting of the seatpost (axial load): Make sure that you lower the seatpost in line with the angle of the seat tube. If you put too much load on the rear part of the saddle, the leverage effect can cause the tubes to tilt, which impairs the smooth function of your seatpost.
- Clogged foam ring: Sometimes it is just the small foam ring at the bottom of the seatpost inside the lower tube. This foam ring is a dirt and dust protection, that covers small holes in the bottom of the post. If the foam is soaked with oil/water/grease, it may clog the holes and make the post feel sticky during extending and harder to compress, because air cannot get in and out fast enough. If you remove the big circlip at the bottom of the post you can slide up the lower tube and you will see the small foam ring. After cleaning this ring and reassembly, your post should work as smoothly as it used to do.